Cancelation Policy

We understand that unanticipated events happen occasionally in everyone’s life. In our desire to be effective and fair to all clients, the following policies are honored:

24 hour advance notice is required when canceling an appointment. This allows the opportunity for someone else to schedule an appointment. If you are unable to give us 24 hours advance notice you will be charged the full amount of your appointment. This amount must be paid prior to your next scheduled appointment.

No-shows

Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a “no-show.” They will be charged for their “missed” appointment.

Late Arrivals

If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, your therapist will then determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for the “full” session. Out of respect and consideration to your therapist and other customers, please plan accordingly and be on time.

Right to Refuse Service

For your safety and that of our Technician(s), it is required that at the time of booking your party, full disclosure is given regarding any medical issues and/or conditions, mobility or cognitive challenges that may or may not be impacted by receiving service. This would include but not be limited to diabetes, open wounds, inflammatory acne, other skin disorders that should be seen by a Dermatologist, cancer and/or treatments, surgeries, infections, extreme nail thickening or nail fungus, athlete’s foot, or any infectious diseases. If any of this is discovered upon arrival, we have the right to refuse service.  A 50% of total price of service booked will be charged to the credit card used to secure appointment due at such time. The initial deposit paid to secure appointment is not part of the 50%. All deposits are non refundable.

We look forward to serving you!